Refund policy

Fact6 is billed monthly for a working product. If the product did not do what it said it would - because of a defect on our side, not a configuration choice on yours - a refund for the period affected is available.

• Extended product downtime that prevented your agents from running.
• Duplicate charges caused by billing errors on our side.
• Charges for a plan you did not authorize.
• New paid accounts that were unable to complete initial setup due to a defect within 7 days of signup.

• Change of mind after the billing period has run.
• Agents that behaved as configured but not as hoped - configuration questions are handled through support, not refunds.
• Losses caused by third-party tool outages, rate limits, or policy changes.
• Requests submitted more than 30 days after the charge in question.

Send a refund request through the contact page. Include the account email, the charge date, and a short description of what happened. The team will respond with the outcome and the reasoning behind it.

Approved refunds are issued to the original payment method. Card refunds typically settle within 5 - 10 business days depending on your bank. Bank transfers are issued within 3 business days of approval.